The Canada Report Staff

ATI records show CBSA's average national security screening on permanent residence applications rose from 53 days in 2021 to 390 days in 2025 — a sevenfold jump across every applicant class.

ATI records show "Onboarding — No case" was the top phone inquiry at the CBSA's CARM Help Desk from November 2025 to February 2026, with onboarding and account-access issues dominating both the phone and webform channels.